Our priority will always be to provide you the best possible service and to pleased to help you whenever questions arise. However, before contacting us, we invite you to review the list of frequently asked questions below.
Yes, our factories continue to work normally and no delays are reported on the manufacturing line.
Our factories, postal services, air transport and customs services would continue to work normally.
The postal, air transport and customs services may be delayed and overworked due to staff reductions as a measure of workplace spacing. In this case we will inform you immediately and you will be given a new delivery date, if you do not agree you will be refunded 100 % of your money.
Orders that require a package of equal or greater size at 60cm x 40cm x 40cm could encounter problems to be transported. That is why we would have to use smaller boxes. You will also be informed of this before the shipment is made to the final delivery location.
You can request the PDF design catalogue through our contact form.
Yes, we have some products in stock that are not customized, contact one of our representatives or directly to customer service.
Yes, we have some products left over from previous orders at very low prices, ask for them to our customer service.
Yes, we do, contact our customer service for more information
The design made by our team is a similar representation of the final product. Of course, the model is a drawing, the textures of the fabrics and their variations can alter the final result in brightness and tones.
The job of our production team is to make sure that your design always looks its best. Small differences between the design and your final product should not be considered errors.
We can only customize clothing and items from our producers purchased through our website.
Yes, it will be the same or very similar, we must consider that fabrics, their textures and colours evolve over time.
Yes, we can make your designs for free. To do so, you must send us the graphic elements in editable formats, in vectors (illustrator).
We offer the possibility of digitizing them for our internal use. This has an extra cost depending on the difficulty of the logo.
No. Each logo you want to use on embroidered products must be digitized separately.
The digitized logo can be used on another item later in your next orders.
The digitization looks better when the logos are composed of large areas of solid colours without gradients or fine lines, without photos and without small text. The text cannot be smaller than 0.03 cm.
No. The design made by our team is a similar representation of the final product. Of course, the model is a drawing, the textures of the fabrics and their variations can alter the result in brightness and tones.
The job of our production team is to make sure that your design always looks its best. Small differences between the design and your final product should not be considered as errors.
The minimum order depends on the type of product. For example, we manufacture hoodies from 10 units, while sports jackets are from 15 units. Caps are from 20 units. For more information please contact one of our representatives or customer service.
Due to the high quality of our custom products, delivery takes approximately 12 weeks.
Delivery time for non-customized products in stock is three weeks. Please check the options for in-stock products on our website or with our customer service.
Information about delivery times ...
First: The graphic part of the order must be defined and accepted on the web page.
Second: You must give us the necessary information so that we can make the budget (desired product, quantities, sizes and complementary information for the customization). Download the Excel format that you must fill out and send to our email.
Third: The budget will be sent via email, which you must validate by placing the date, signing and if possible placing the stamp of the club. This document must be scanned and sent back by email.
This document is a contract of sale and seals the agreement between the two parties.
Fourth: To make the total payment of the budget.
We are committed to delivering your product no later than 12 weeks to the door of the address you provided.
The delivery time starts counting from the moment the payment of the budget enters our bank account.
At that moment, the production of the uniforms begins, which should take 8 to 10 weeks plus the shipping and customs clearance.
The production time can vary due to the customization process and the verification of availability of fabrics and replacement in case shortage of stock at the moment of the order.
This will be specified in the quote, before payment takes place.
Once payment is received in our bank account, a production order will be sent to our factory.
After the quote has been accepted, 100% payment must be made in advance. Payments can be made by bank transfer, PayPal or directly through our website.
In case you decide to make the payment through the PayPal platform you must make sure to pay the extra cost. Otherwise, we will be obliged to demand the missing amount.
No. In Germany there is no payment by checks.
The VAT rate that we are obliged to collect is that of Germany (19%).
A tailoring fee is a cost to cover the different tests, test embroidery or calibration of the machines used to create your product or custom design for your order. A tailoring fee helps to cover the cost of creating custom products, and also to cover the cost of manufacturing additional samples that we keep in the factory and in Berlin for reference when making future reproductions.
Returns, changes, and cancellations
We want you to like your order. All orders go through a rigorous quality process, both in Mexico, and upon arrival at our warehouses, before being sent to the address you have indicated.
If you have any questions, please do not hesitate to contact our customer service.
We hope you never have to cancel an order with us, but we understand that sometimes it happens. To cancel an order, please contact us.
Orders can be cancelled for a full refund within 48 hours of placing the order. If you wish to cancel after the first 48 hours, please contact us. Restocking fees may apply.
In the unlikely event that you receive even less product than you ordered, please contact us within 48 hours of delivery and we will adjust your invoice to reflect the amount you received. Missing items will be replaced
DHL (Europe) and DHL Express (Germany)
Yes, you can request it before concluding the initial payment since the costs are much more important.
Your order can be shipped in multiple parts, or part of it can be shipped with another part that will come later. The number of shipments depends on the complexity of the order, the volume of orders and the location where it is being customized. We will always do our best to ship orders in as few boxes as possible and get them to you as quickly as possible.